Terms and Conditions of Use for the spincity Platform

These Terms and Conditions constitute a legally binding agreement between you ("User") and spincity ("Platform"). This document governs all aspects of platform usage, including account registration, deposits, betting, withdrawal of winnings and the use of all services provided.

By accessing, registering for, or using any part of the spincity platform, you expressly confirm that you have read, understood, and agreed to be bound by all terms stated herein. If you do not agree with any part of these terms, please discontinue use of the platform immediately.

Spincity reserves the right to modify, add or remove any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

To register and use the spincity platform, you must meet all of the following eligibility requirements:

• At least 18 years old at the time of registration.
• Registering under your own name with truthful, accurate, and up-to-date information.
• Does not have another active or previously terminated spincity account.
• Not on an active self-exclusion list.
• Acting on your own behalf and not as a representative or agent of any third party.

Identity Verification Process (KYC)

Spincity conducts an identity verification (Know Your Customer / KYC) process as a standard security measure. You may be asked to provide a copy of a valid identification document, proof of residential address and your bank account details at any time. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension or closure.

Spincity supports a variety of payment methods suited for users in Malaysia. All financial transactions are processed through secure, encrypted payment systems.

Deposit

• All deposits must be made using a payment method registered in your own name.
• Minimum and maximum deposit amounts are subject to the limits set for each payment method.
• Successful deposits will be credited to your account within the timeframe specified for the selected payment method.
• spincity reserves the right to decline or reverse any deposit suspected of involving illegal activity or fraud.

Withdrawal of Wins

• Withdrawals may only be made to the same bank account or payment method used for the deposit.
• Completed identity verification (KYC) is a mandatory requirement before any withdrawal is processed.
• spincity reserves the right to request additional documents for verification purposes before approving any withdrawal.
• Any attempt to withdraw funds obtained through unlawful means will be fully investigated.

Spincity offers a variety of promotions and bonuses to its members from time to time. All bonuses are subject to specific terms and conditions set for each respective offer.

• Each bonus has its own wagering requirements that must be met before a withdrawal can be made.
• Welcome bonuses are only eligible to be claimed by new members who have not previously registered.
• spincity reserves the right to cancel any bonus if there is evidence of abuse or fraud in its use.
• Each user is eligible to claim each type of promotion only once unless otherwise stated.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.

Spincity reserves the right to withdraw, modify or terminate any promotion at any time. Any changes will not affect bonuses already active in a user's account at the time of the change, unless there is evidence of abuse.

All games available at spincity are operated in accordance with the game rules set by their respective game providers. It is the user's responsibility to familiarise themselves with the rules of each game before playing.

• The outcome of each game is final once it has been processed by the system.
• In the event of a technical disruption during gameplay, spincity reserves the right to void or replay the affected round.
• The use of automation software, bots, or any tools that provide an unfair advantage is strictly prohibited.
• spincity reserves the right to void any bet if there is evidence of a technical error or manipulation affecting the game outcome.
• Minimum and maximum betting limits for each game are as displayed within the game interface.

Spincity uses random number generator (RNG) technology certified by independent auditing bodies. The return-to-player (RTP) percentage for each game is as disclosed by the respective game provider.

Spincity users are expected to maintain a reasonable and responsible standard of conduct at all times while using the platform. The following activities are strictly prohibited:

• Using the platform for any illegal or fraudulent activity.
• Colluding with other users to manipulate game outcomes.
• Registering multiple accounts to take advantage of promotions.
• Using another person's credit card or bank account details without authorization.
• Attempting to hack, compromise, or disrupt the platform's operations.
• Spreading false or misleading information about spincity to other users.

Spincity reserves the right to take immediate action, including account suspension or closure, fund freezing and legal action, if any of the above rules are violated.

You may close your spincity account at any time by contacting our customer support team. Before closure, ensure all active bonus wagering requirements have been met and any eligible balance has been withdrawn.

Closure by spincity

Spincity reserves the right to suspend or close any account at any time if:

• There is a violation of any terms stated in this document.
• Information provided during registration is found to be false or misleading.
• There is suspected activity related to fraud, money laundering or collusion.
• User fails to comply with KYC requests within the stipulated timeframe.

In the event of account closure due to a terms violation, spincity reserves the right to withhold all or part of the funds in that account, subject to an ongoing investigation.

Spincity provides its platform and services on an "as is" basis. While we continually strive to ensure the platform operates without interruption, we cannot guarantee that the service will always be free from technical errors, disruptions or unavailability.

• spincity is not liable for any losses arising from service disruptions beyond our control.
• We are not liable for any losses arising from unauthorized access to your account resulting from your own negligence.
• spincity makes no guarantees regarding game outcomes or financial returns from betting.

It is acknowledged that betting carries financial risk. You are solely responsible for all betting decisions you make and the funds you wager on the spincity platform.

Spincity reserves the right to modify, improve or replace any part of these Terms and Conditions at any time. Any changes will take effect immediately upon being published on this page.

We will notify users of material changes via an in-platform notice or an email to the registered address. Continued use of the platform after any changes are published constitutes your acceptance of the updated terms.

If you have any questions, concerns or feedback regarding these Terms and Conditions or any aspect of the spincity platform, our customer support team is available to assist you at any time.

• Live Chat: Available 24 hours a day, 7 days a week, directly within the platform.
• Email: [email protected]
• FAQ: Visit FAQ page for answers to frequently asked questions.

For issues related to responsible gaming or if you feel you need assistance, please visit the Responsible Gaming for more information and available support tools.