At spincity, we believe great entertainment starts with awareness and self-control. Online gaming should be a fun activity — not a source of stress or hardship. This page is your complete guide to playing smart, safely, and responsibly.
These are the foundations that shape how spincity protects and supports every one of its users.
Set daily, weekly, or monthly limits for your deposits and wagering directly through your spincity account. These limits ensure you always play within your own financial means.
Use the time management feature to set a daily session limit. Once the limit is reached, the platform will automatically prompt you to take a break and enjoy other activities.
Need a quick breather? Activate a cool-down period of 24 hours, 7 days, or 30 days. During this period, your account cannot be used for any wagering activity.
If you feel the need to stop entirely, the self-exclusion feature allows you to suspend or permanently close your account quickly and easily.
Spincity enforces strict age verification during the registration process. No person under the age of 18 is permitted to register or use any of our platform's services.
Spincity's support team is specially trained to identify and assist users who need help. We are ready to connect you with professional support resources at any time.
Spincity exists to deliver a quality online entertainment experience for Malaysian users. We offer a wide range of Casino games, Slots, and Sports Betting — all designed to provide healthy enjoyment. That said, we fully understand that online gaming can carry risks if not properly managed.
That is why responsible gaming is not just a slogan for us — it is a genuine commitment reflected in every aspect of the spincity platform. From an interface designed to facilitate self-control, to a specially trained support team, we take every step seriously to keep our users safe.
Responsible gaming means using the platform in a controlled, mindful way that does not negatively impact your daily life — financially, emotionally, socially, or mentally. A responsible player understands that wins are never guaranteed, and every dollar wagered is money you are prepared to lose.
In Malaysia, many people enjoy wagering as a leisure activity — much like watching movies or playing sports. As long as it stays within healthy boundaries, it is a valid personal choice. Problems arise when someone begins relying on wagering as a primary source of income, or when the urge to play starts taking over their daily life.
One of the most important steps in responsible gaming is recognising the early signs of a gambling problem. The sooner you identify these issues, the easier they are to address. Watch out if you experience any of the following:
Remember: Recognising a problem early is a sign of strength, not weakness. If you see yourself in any of the signs above, contact the spincity support team immediately or use the self-protection tools available in your account.
One fundamental principle to always keep in mind: betting is entertainment, not an investment. Casino and slot games are built with a house edge — meaning the platform holds a statistical advantage over the long term. Big wins can happen, but they cannot be predicted or treated as a reliable source of income.
The healthiest approach is to set a dedicated monthly entertainment budget for playing — just like you would allocate money for movies or dining out. Once that budget is used up for the month, take a break and let it replenish the following month.
Spincity fully supports this approach. As such, we provide a range of in-platform tools that make it easy for you to manage your own spending and play time — no permission required and no waiting for approval from any party.
Log in to your account and set a daily, weekly, or monthly deposit limit. Limits take effect immediately and cannot be increased within 24 hours.
Enable automatic reminders at 30, 60, or 90-minute intervals during active play sessions to keep you aware of how much time has passed.
Need a short break? Activate rest mode for 24 hours, 3 days, or 7 days. Your account will be temporarily blocked from all wagering activity.
A more serious option for long-term exclusion — 30 days, 6 months, 1 year, or permanently. Your account will be fully locked according to your chosen duration.
Our team is available around the clock. Chat with us via Live Chat on the platform for immediate assistance with responsible gaming matters.
All self-protection tools at spincity are accessible directly from your account settings in under 2 minutes.
Access the platform via the spincity website or mobile app using your usual login credentials.
Click the profile icon in the top right corner, then select "Account Settings" or "Security & Limits" from the dropdown menu.
Navigate to the "Responsible Gaming" section and select the tool you wish to activate — deposit limits, time limits, cool-off, or self-exclusion.
Enter the amount or duration that feels right for you. Limit decreases take effect immediately. Limit increases require a 24-hour reflection period.
Confirm your selection and the limit will be active within seconds. You will receive a confirmation email as your personal record.
This is not just a policy — it is spincity's promise to every user who trusts our platform.
Spincity treats every user as an individual who deserves a safe and fair gaming experience. We will never attempt to prevent you from using self-protection tools, and we will not contact you with promotional offers designed to encourage more play if you have activated any limits.
Our support staff are trained to identify behavioural patterns that may indicate problem gambling. If our team notices concerning signs in your account, we reserve the right to proactively reach out with assistance information — not to penalise you, but simply because we care.
We also do not permit any credit or loans to be used for gambling, and all refunds will be returned to the original payment method registered under your own name — not to any third party.
Child Protection Policy: If you share a device with children, please use parental control software to block access to online gambling sites. spincity supports the use of tools such as Net Nanny or Qustodio for this purpose.
Our Guarantee: Every self-exclusion request will be processed within 24 working hours. No questions asked, no obstacles. This is your right as a spincity user.
Answers to the most frequently asked questions about spincity's self-protection features.
Join the spincity community today and enjoy a safe, fair, and responsible online gaming experience. All self-protection tools are available free of charge to every registered member.